Centivo Member Support | Find a Doctor, Portal Login

Members: get the most from your plan

With Centivo you have access to local doctors and hospitals, virtual care options, emergency coverage anywhere and much more. See below for helpful tips and FAQs.

Start by creating your account

Search for doctors, see plan details, download your ID card and more, all in the palm of your hand.

• Search for doctors and facilities in your plan’s network
• Choose or change your primary care doctor (if applicable)
• Download a digital ID card
• See your coverage and costs
• Access pharmacy benefits
• View referrals (if applicable)
• See claims and spending
• Contact Centivo Member Care

Answers to common questions

Resources for current members.

Doctors, networks & referrals

• How do I find a doctor or provider?
  Search for a doctor or provider from the Home page of the Centivo app or my.centivo.com, or by clicking Find Care. Search by provider type, location and other factors.
  Remember, if you go out of network your care may not be covered, or it might cost more.
  If you can’t find what you’re looking for, contact Centivo Member Care by calling the number on your Centivo ID card or sending a message through the app.

• How do I know what network my plan uses?
  Your Centivo ID card has the logo for your provider network on the front of the card. Your plan may use:

  • Centivo Network
  • A Cigna Network
  • HPS Network
  • PHCS Network
  • No network, with no logo on your card

• How do I find behavioral and mental health providers?
  Find behavioral and mental health providers using Find Care or the Health Hub in the Centivo app or my.centivo.com. You can choose an in-person or virtual provider.

• How do I choose my primary care doctor or activate?
  Most plans using the Centivo Network require you to activate, which means choosing a primary care doctor to lead your care.
  This keeps your costs lower and can keep you healthier, too.

• How to activate:

  • Log in to the Centivo app or my.centivo.com.
  • Pick a primary care doctor for everyone covered on your plan.
  • Choose an in-person or virtual primary care doctor. You can choose a pediatrician for children 18 and younger.
  • Once you activate, your doctor’s name will show on the screen when you log in.

Emergency, out-of-area & care when traveling

• Where do I go in an emergency?
  Go to the nearest emergency room. Emergency care is covered at the in-network rate no matter where you are. You never need a referral for emergency care.

• What if I need urgent care?
  Urgent care is a good option for after-hours care, when you’re traveling, or when your regular provider isn’t available.
  You can search for an in-network Urgent care facility in the Centivo app or my.centivo.com.

Virtual doctors & services

• Is virtual care included with my plan?
  Most plans include the convenience of virtual providers for primary care, urgent care, behavioral and mental health, and other services.

• What is Centivo Care?
  Centivo Care is a virtual primary care practice offered with many plans. If your plan includes Centivo Care, you’ll find it in the Find Care section of the Centivo app or my.centivo.com.

Costs & paying for care

• How much will my care cost?
  Costs vary by plan. To see what your costs are:

  • Log in to the Centivo app or my.centivo.com.

• Can I see how much I’ve spent?
  To see how much you or your family have spent on qualified medical expenses:

  • Log in to the Centivo app or my.centivo.com.

ID cards, forms & other common questions

• How do I get a copy of my ID card?
  You can download a digital copy of your ID card in the Centivo app or my.centivo.com.

• How do I contact Centivo?
  Members can contact Centivo Member Care by:

  • Calling the number on the back of your ID card

• What are HPS bundled surgical programs?
  Plans using HPS include bundled pricing for some surgeries and procedures, which means lower costs for you.
  To get these savings, you must contact the provider partner before you start your care to see if it qualifies.

Didn't find what you were looking for?

Contact Centivo Member Care by calling the number on your Centivo ID card or by sending a message through the app. Help is available in Spanish and 150+ other languages.